Returns

Please contact returns@plfdreams.com for return authorization.

We want you to be completely satisfied with your purchase, and therefore we will gladly accept any unworn, unwashed, unaltered, or unused regular price merchandise for a full refund or exchange within 30 calendar days of the invoice date. All sale section items sold during a promotional period are final sale. Our merchandise is guaranteed to be free of manufacturing defects, and we will accept any defective item for an exchange or refund. The following guidelines apply:

  • All returns MUST be purchased from Pour Les Femmes and returned in sellable condition (new and unworn), including original packaging with original hang tags attached.
  • Returns made within 30 calendar days of the invoice date will be issued full refund in the same form as was utilized for payment.
  • Refunds will not include shipping and handling. Shipping and handling charges are nonrefundable once an item has shipped.
  • If you have received an item from Pour Les Femmes as a gift, you can return it in exchange for another item. Please contact Customer Service at  214.295.5247 or by emailing returns@plfdreams.com.
  • The customer is responsible for all return shipping charges via the courier of their choice. When returning items, please obtain a copy of the package tracking number. Returns must include the customer order number and billing name.
  • If product was damaged or shipped incorrectly, please call customer service at 214.295.5247 to receive a Return Authorization Number and to arrange for a replacement item. There will be no charge for shipping on damaged or replacement orders.
  • If you no longer have a copy of your invoice and wish to obtain one, please call customer service at 214.295.5247 or by emailing returns@plfdreams.com.

Shipping And Taxes

  • Any orders received before 1pm EST ship same day.
  • Any orders received after 1pm EST ship the next day.
  • Same rules apply for 2nd day and next day deliveries.

Standard Ground Shipping

  • Free Standard Shipping in the United States.
  • Orders are processed after credit card authorization is complete.
  • Orders typically arrive in 1 – 5 business days (Monday through Friday, not including holidays).

Express Shipping

  • Express Domestic Shipping is a flat $25.00 charge
  • Orders are processed after credit card authorization is complete
  • Orders typically arrive in 2 business days (Monday through Friday, not including holidays)

International Shipping

  • International Standard Shipping is a flat $20.00 charge and arrives within 5 – 10 days for most countries. (Monday through Friday, not including holidays)
  • Express International Shipping is a flat $35.00 charge and arrives within 1 – 3 days for most countries. (Monday through Friday, not including holidays)
  • Orders are processed after credit card authorization is complete.

Multiple Shipments

  • Where a single order results in multiple shipments, the total shipping charge will remain the same.

Duties and Taxes

  • The recipient (the party receiving goods) is responsible for all custom fees, including taxes, brokerage fees, and any other fees assessed at the border prior to delivery. The carrier will collect these charges at the time of delivery.
  • Sales tax will be charged for all purchases shipped to the state of Texas

Refusals of Order

  • If the recipient refuses delivery, all charges related to the return will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer’s refund.